Liquid C2, a division of Liquid Intelligent Technologies, a pan-African technology group, has formed a strategic partnership with INOVO to offer an omni-channel cloud contact center solution to clients in several African countries. The partnership will benefit businesses in Zimbabwe, Zambia, Kenya, Rwanda, Uganda and South Africa, allowing them to optimize their customer contact channels and enhance the overall customer experience.
INOVO’s cloud contact center solution enables businesses to streamline their channels, processes, data and workforce, driving operational efficiencies and improving customer interactions. The solution is highly flexible and scalable, empowering businesses to add functionality as needed while maintaining robust security measures.
INOVO CEO, Wynand Smit, highlights the common challenge of disjointed customer experiences caused by technology working in functional silos. The partnership aims to bridge this gap by integrating all existing business applications, systems, customer contact channels and data sources. By leveraging INOVO’s industry-leading technologies in data protection and analytics, contact center operations and workforce optimization, businesses can enhance efficiency and deliver a seamless customer experience.