Côte d’Ivoire is set to enhance public service delivery with the opening of a new digital service center in Yopougon’s Cosmos Mall later this year.
The facility will feature a self-service area equipped with interactive terminals, enabling users to carry out administrative procedures independently.
Additionally, assisted services will be available, with agents on hand to guide users through processes. Notably, the center will operate 24/7, offering round-the-clock access to essential services.
The center will cater to administrative needs related to road transport, including issuing registration certificates, driving licenses, and carrier cards. It forms part of a broader national strategy to digitize administrative procedures in the transport sector.
Complementing this initiative is the deployment of a digital platform accessible via www.eservices.cgi.ci and mobile app stores, aimed at minimizing in-person visits by providing direct, efficient channels for interaction with transport authorities.
Côte d’Ivoire, the company implementing the project, confirmed the center will adhere to the Ministry of Transport’s newly issued procedures manual, ensuring compliance with current standards and directives.
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“This initiative reflects the Ivorian government’s commitment to delivering modern, efficient, and accessible public services while enhancing the transparency and quality of administrative processes,” stated Quipux Afrique SA.
The move also signals a growing reliance on digital technologies to meet the needs of citizens. However, Côte d’Ivoire faces challenges in digitalization.
According to the United Nations report on digital public administration development, the country ranked 120th globally in 2022 but slipped to 124th in 2024. These rankings underscore the need for further efforts to boost digital competitiveness and administrative efficiency.