Tata Consulting Services (TCS), India’s largest IT service provider, has been chosen by the UK government to deliver digital-first administration and customer experience for the Teachers’ Pension Scheme in England and Wales. This scheme is the second largest public sector pension scheme in the UK, with more than 2 million members. As part of the partnership with the Department of Education, TCS will establish a service hub in Darlington to expand its presence in the UK.
Under a ten-year contract awarded by the Department of Education, TCS will be responsible for managing various aspects of the scheme administration, including pension records management, benefit payments, finance management, member engagement and information accessibility. TCS will leverage its software suite, TCS BaNCS, to enhance the efficiency and effectiveness of these operations.
Vivekanand Ramgopal, President of BFSI Products and Platforms at TCS, highlighted the company’s focus on providing an enhanced customer experience in the UK pensions industry. TCS is committed to investing in its platform and aims to be the preferred growth and transformation partner for life and pension companies in the UK.