Huduma Centre, a key provider of government services in Kenya, has recently undergone a significant website transformation to introduce a new online interface. The updated system now requires individuals to book appointments online in order to access physical Huduma Centre services. This digitalization initiative is part of Huduma Kenya’s comprehensive plan to improve public access to government services.
Amos N. Gathecha, the Principal Secretary, emphasized the importance of this plan in facilitating the provision of government services. Huduma Centres play a vital role in offering essential services such as issuing birth certificates, police clearance certificates, national IDs, work permits and more. With the new online appointment system, customers now have the convenience of scheduling appointments at their preferred time.
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Initially introduced during the COVID-19 pandemic, the appointment system has now become a mandatory requirement for accessing Huduma Centre services. Approximately 60,000 individuals are served daily across the country at various Huduma Centres, according to the official Huduma Kenya website.