Content Guru, Europe’s leading cloud contact centre and customer experience technology provider, Guru has announced the global availability of enhanced conversational AI features within its intelligent automation suite
Content Guru is now able to offer storm users self-service and accurate answers as part of a conversational experience through voice and digital channels.
The latest AI capabilities are embedded within Content Guru’s intuitive, low-code service management tool. As a result, storm platform users will benefit from enhanced control and detailed end-to-end reporting of the conversational AI capabilities within their services.
Martin Taylor, co-founder and deputy CEO at Content Guru, explained, “AI is playing an increasingly important role in the modern contact center and we are delighted to provide storm users with conversational AI capabilities.
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“We are constantly innovating and pushing the boundaries to set new industry standards, and users will now benefit from a range of additional capabilities and reporting enhancements.
“The latest integration will allow both public and private sector organizations to take voice and digital interactions to the next level, whilst gaining the highest degree of control and visibility.”
This latest integration places delivers a range of benefits to storm users including a range of languages for conversational AI and natural language understanding.
Public and private sector organisations can use these enhancements to take the benefits of traditional Interactive Voice Response (IVR) and chatbots to the next level.