Zoom Video Communications has expanded its Zoom IQ smart companion tool, which summarises chat threads and organises ideas, drafts content and creates meeting agendas, among other things. The company also announced it will use OpenAI to bolster its unique federated approach to AI based on flexibility. The federated approach will use Zoom’s own proprietary AI models, those from leading AI companies including OpenAI and select customers’ own models to provide value to its customers’ diverse needs.
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In today’s work environment, workers find it increasingly difficult to balance workday priorities between emails, team chats, meetings and project management tasks. Teams are also looking for ways to better co-create effectively in real-time. To help solve these challenges, Zoom IQ will have a host of new capabilities scheduled to release soon, including Zoom IQ chat compose, which allows Zoom Team Chat users to use the compose feature to help compose messages based on conversational context in addition to changing message tone to customise suggested responses.
Harnessing the power of Generative AI, Zoom IQ email compose will give users email draft suggestions in response to the conversational context from prior Zoom Meetings, Zoom Phone calls and email threads. The tool will be available initially in Zoom IQ for Sales.