Mastercard and Trip.com have partnered to demonstrate how AI-powered and agentic commerce technologies could transform the way consumers search for, book and pay for travel services.
The initiative is powered by Mastercard’s Agent Suite for Merchants and developed in partnership with Network International. It demonstrates how travelers can use Trip.com’s AI agent, TripGenie, to discover travel options, make bookings and complete purchases through an integrated digital experience.
As consumers increasingly use AI assistants to discover products, compare choices and make purchasing decisions, Mastercard’s Agent Suite for Merchants is designed to help businesses integrate agent-powered shopping experiences into their existing e-commerce platforms.
The collaboration combines Trip.com’s travel ecosystem with Network International’s acquiring capabilities and Mastercard’s payments network, gateway infrastructure and agentic commerce technologies to create an end-to-end framework for AI-powered travel transactions.
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“As agentic AI drives a fundamental shift in how consumers shop, Mastercard is committed to providing merchants with a way to build, connect and scale AI-powered shopping experiences – that differentiate for their customers while ensuring they remain in control of their brand and customer engagements. Through our collaboration with Trip.com and Network International, we are showcasing how consumers can transact confidently with new solutions, powering the next era of travel.”
– Mete Güney, Executive Vice President, Market Development, EEMEA, Mastercard
“AI is changing travel from a search experience into a much more intelligent and personalized journey. Together with Mastercard, we are shaping the next generation of AI-powered commerce through Agent Suite for Merchants, exploring how AI agents, operating securely and with the traveler’s authorization, can intelligently facilitate travel-related transactions. Ultimately, our role is not just to help travelers find the right trip, but to make their entire journey, from discovery and planning through to booking and payment, much simpler, faster and more connected.”*
-Schubert Lou, CEO, Trip.com.
The solution is initially focused on selected travel services, including attractions and other ancillary offerings. TripGenie is being showcased exclusively at the Arabian Travel Market as a global first, while the partners plan a phased rollout and commercial launch targeted for early 2027.
“At Network international we believe agentic commerce will fundamentally reshape how consumers interact with digital services, reducing complexity and enabling more personalized purchasing experiences. As the leading payments enabler across the Middle East and Africa, Network is focused on providing the secure and scalable infrastructure required to support this transformation. Together with Mastercard and Trip.com, we are helping accelerate the future of commerce, where intelligent agents can deliver greater convenience, choice and value for consumers and businesses alike.”
-Martin Pitcock, Head of E-Commerce and Omni-channel, Network International
The partnership also provides a potential model for merchants, payment providers and financial institutions seeking to adopt agent-driven commerce, while supporting the development of secure and trusted AI-enabled transactions across additional markets and use cases.
Mastercard’s Agent Suite for Merchants is offered through Mastercard Merchant Cloud, an open acceptance framework that gives businesses access to modular services including fraud protection, authentication, tokenisation, data and partner solutions.
