Sky Broadband has become the UK’s only major provider offering a 24/7 switching support service, ensuring customers can speak with a real person at any time when moving to its network.
The new service allows customers to receive support day or night, whether they’re dealing with scheduling conflicts or simply seeking assistance with their broadband switch.
Under the new One Touch Switch process, switching broadband providers has become more streamlined. Customers need only inform Sky Broadband of their intention to switch, and the entire process will be handled by the provider, eliminating the need to contact their current provider.
Sky Broadband, recognized as the UK’s least complained-about major provider by Ofcom, continues its focus on customer satisfaction with this service. Key features include:
Sky provides a comprehensive customer support experience through The Digital Hub, a one-stop resource where users can find information on everything from setting up their services to managing billing inquiries. For those who require additional assistance, 24/7 support ensures that a live agent is always available.
24/7 Customer Support is split between phone and online chat services. Customers can reach an agent by phone from 8 am to 8 pm, while the online chat is available from 8 pm to 8 am, offering continuous support around the clock.
Additionally, Sky’s team of expert engineers is on hand to assist with installations, ensuring a seamless broadband switch and addressing any technical concerns.
Additionally, Sky’s Full Fibre 300 package is now available at its lowest-ever price of £29 per month (on a 24-month contract), with savings of £11 per month and average download speeds of 300Mbps—ideal for larger households. The offer is valid until October 23.
Amber Pine, Managing Director of Connectivity at Sky Broadband, commented, “Switching broadband providers is a big decision, and we’re making it easier than ever. As the UK’s only provider with 24/7 support, we’re here to help customers anytime, even in the early hours of the morning.”
Sky Broadband also guarantees the speed promised and WiFi in every room, or customers receive their money back. For more information on switching to Sky Broadband, visit their website.
