TAWAL, the top ICT infrastructure service provider in Saudi Arabia, has recently been honored with the prestigious TL9000 certification, the highest international standard in the telecom industry. Developed by the Telecoms Industry Association (TIA QuEST), TL9000 is specifically designed to address the unique quality requirements of the global telecommunications sector. To attain this certification, companies must meet rigorous requirements and adhere to strict quality measurement components.
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TAWAL is the fifth ICT company in the Gulf Cooperation Council (GCC) to receive the TL9000 certification. The audit assessment for TAWAL’s Tower Operations Center and Customer Interface covered various areas, including escalation management, fault management processes, business continuity planning, internal audits, quality planning and customer communications.
As a leading ICT infrastructure company, TAWAL offers cutting-edge solutions to meet the growing demands of the industry. It is well-positioned to lead the upcoming wave of technological transformations by providing reliable and cost-efficient ICT infrastructure solutions to ensure optimal business operations for its customers. Currently, TAWAL plays a significant role in the Saudi telecommunications infrastructure industry and aims to expand its coverage to encompass the entire region.