A new report by Everest Group and CCI Global highlights Africa’s growing significance in the customer service outsourcing sector.
The Business Process Outsourcing (BPO) industry in Africa is projected to create 1-1.5 million jobs by 2030.
The black continent performed more than India and the Philippines in language similarity, time zone alignment, and skilled talent availability, making it an attractive destination for 85% of global companies considering Customer Experience Management (CXM) outsourcing.
South Africa, Kenya, and Egypt are leading the way in job creation, with Rwanda, Ghana, and Ethiopia also expected to see significant growth.
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This transformation, driven by a young, tech-savvy workforce and increased investment in digital infrastructure, positions Africa as a future leader in CXM outsourcing with substantial economic benefits.
