French telecommunications operator Orange is introducing two redesigned super-apps, Orange and Sosh, from 19 November 2026, bringing artificial intelligence, telecommunications management, cybersecurity and everyday digital services together in a single mobile experience.
The new applications will replace the existing Orange et moi and MySosh apps, giving customers a central platform to manage their mobile plans, bills, data usage and devices while accessing services such as email, television, news and cybersecurity tools.
A major feature of the launch is Orange IAs, a new artificial intelligence service designed to make multiple AI models accessible through one platform. The service will be available free of charge to the general public, including users who subscribe to other telecommunications operators.
Orange brings multiple AI models into one platform
Through Orange IAs Découverte, users will be able to access several leading AI models, including Anthropic’s Claude, Google’s Gemini, Mistral and OpenAI’s GPT.
The service allows users to select an AI model based on their needs, receive recommendations on which model may be most suitable, or compare responses from different models. A single account and shared conversation history will enable users to switch between models without losing their previous interactions.
Orange is also introducing ready-made AI assistants to help users perform everyday tasks, including summarising documents, drafting letters and planning trips.
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For customers seeking additional capabilities, the company will offer Orange IAs Plus at €10 per month, including tax, without a long-term commitment. The premium subscription will be available exclusively to Orange and Sosh customers and will provide access to more advanced AI models, enhanced image generation and document analysis for files of up to 20 MB.
Subscribers will also receive telephone support from Orange IAs specialists and tools to monitor their AI usage. These include an estimate of the carbon impact associated with their activity and an Eco mode that automatically selects the AI model with the lowest carbon emissions.
Cybersecurity and privacy integrated into the experience
Beyond artificial intelligence, Orange is incorporating cybersecurity features into the new applications to help users identify and respond to potential digital threats.
A free AI-powered cybersecurity assistant will allow users to analyse suspicious text and multimedia messages, QR codes, telephone numbers and website links. The apps will also include an unwanted-call identification service, alongside cybersecurity articles, awareness materials, digital workshops and quizzes.
Customers subscribed to Orange Cybersecure will be able to access additional protection directly through the applications. These services include protection against malicious links, viruses, spyware and data theft across up to 10 family devices, as well as access to cybersecurity specialists seven days a week.
Orange also says it has designed Orange IAs around user privacy. According to the company, users’ identities will not be shared with AI model providers, and their conversations will not be used to train the models. The operator will also organise digital workshops in its stores to help customers understand and adopt AI tools.
One platform for telecommunications and everyday services
The redesigned Orange and Sosh applications will bring together the operator’s core services, allowing customers to manage subscriptions, check bills and monitor usage, as well as access email, television and news through a single account.
An integrated assistant within the search function will help users navigate the applications. Customers will be able to ask questions about their subscriptions, devices or bills and receive relevant information or directions to the appropriate service.
The applications will also extend beyond telecommunications through Orange Marketplace, which will offer new and refurbished technology products from Orange and partner sellers.
A dedicated news section will present current affairs in social media-style formats, while five partner services will provide additional entertainment and everyday tools. These include AlloCiné Mini for cinema previews, Deezer Hits for music, Playzer Originals for ad-free videos, Quizz de Génie for general knowledge quizzes and ViaMichelin for route planning and travel cost estimates.
Orange customers will also have access to Orange Merci, a dedicated loyalty section offering gifts, benefits and special offers from the company and its partners throughout the year.
Super-apps open beyond Orange customers
Although the applications will serve Orange and Sosh subscribers, several features will be available to all individual users, regardless of their mobile network provider and at no cost.
These include Orange IAs Découverte, the cybersecurity assistant, unwanted-call identification, cybersecurity awareness content, Orange Marketplace, the news section and partner services.
The broader availability of these features positions the applications as more than traditional customer-service platforms, allowing Orange to reach users beyond its existing telecommunications customer base.
Jérôme Hénique, Executive Director and Chief Executive Officer of Orange France, said the new applications are intended to bring essential digital services and multiple AI models together in an accessible environment. He added that the company’s ambition is to help users identify and adopt the digital tools best suited to their needs, with support from Orange.
The new Orange and Sosh applications will be available on Apple’s App Store and Google Play from 19 November 2026. Customers who have enabled automatic updates will receive the redesigned applications without needing to take further action.
