Dubai Electricity and Water Authority (DEWA) has unveiled an updated version of its smart app that integrates Artificial Intelligence (AI) and an improved search to provide innovative and accessible services to its customers, project builders, suppliers and students. The user-friendly app is available on iOS, Android and Huawei platforms and is designed according to the best international standards of digital design for easy accessibility.
DEWA’s smart app, supported by AI, enables customers to monitor their consumption and obtain annual, monthly and daily consumption reports through the “Smart Living” dashboard. They can also compare their consumption with that of similar homes via the “My Sustainable Living” program. Furthermore, the app provides information on billing details and customised tips to reduce waste and EV green charger services.
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Saeed Mohammed Al Tayer, the MD & CEO of DEWA, emphasised the importance of enhancing the company’s digital transformation process through the adoption of the latest disruptive technologies and AI tools. “This supports Smart Dubai initiative to make Dubai the smartest and happiest city in the world”, he added. Al Tayer noted that DEWA’s smart adoption of services reached 99% in 2022. DEWA also achieved 98% in the Dubai Government’s Instant Happiness Index by Dubai Digital Authority in 2022.
The updated app is also designed to provide comprehensive services to project builders, such as tracking and submitting orders and suppliers, such as purchase orders and auctions. Additionally, through the app, students can apply for DEWA scholarship programmes, internships and training opportunities, as well as access general information about DEWA Academy.