Pesapal has launched a secure and swift cashless tipping, allowing customers to express appreciation on Sabi POS.
The new innovative feature will be available on all Pesapal Sabi POS terminals and aims to make tipping easier and more convenient as cashless transactions continue to grow across East Africa.
Speaking on the new feature, Pesapal Technical Director Fred Mwangima said that, “As transactions go cashless, we are adapting our POS machines to accommodate digital tipping. With this new feature, we are providing a convenient way for customers to show their appreciation for good service”.
According to McKinsey Global Payment Map, Africa’s domestic e-payments market is expected to see revenues grow by approximately 20 per cent per year, reaching around $40 billion by 2025. With this new feature, customers can now effortlessly include a tip to their total bill amount right on the POS machine, eliminating the hustle of searching for cash tips.
“We are responding to the current dynamics of the payment landscape that has seen a surge in digital payments. Tipping is a great incentive for attendants to provide great service, but it has become more difficult in the post-covid era as most consumers migrate toward cashless transactions,” Pesapal Group CEO Agosta Liko said.
The process involves entering the bill amount into the Pesapal Sabi PDQ, tapping the ‘TIPS’ option on the POS display, and authorizing the transaction through secure verification methods.
The system generates three receipts for transparency, providing tangible evidence of the transaction. Businesses can customize Pesapal Tips through the merchant dashboard, tailoring tipping options to their preferences, including defining tip rates as a percentage of the total sale amount. This customization ensures a seamless and secure tipping experience for both customers and service personnel.