Verizon has introduced Verizon Business Assistant, an AI-powered text messaging tool designed to help small businesses automate customer interactions and enhance customer engagement.
The new tool provides instant responses to common customer queries, learns from interactions over time, and seamlessly connects customers to a live employee when necessary. Verizon says the tool aims to deliver faster, more efficient customer service while reducing the need for human involvement.
Key features of Verizon Business Assistant include:
-Automated responses to frequently asked questions
-Live employee handoff for complex inquiries
-Continuous learning to improve accuracy over time
-Support for both SMS and MMS messaging
An insights dashboard to track customer engagement and performance
Iris Meijer, Chief Product and Marketing Officer at Verizon Business, highlighted the tool’s ability to ease operational burdens for small business owners while meeting rising consumer expectations for digital communication.
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“Small business owners are constantly juggling multiple responsibilities and want to use technology to improve operations and better connect with their customers,” Meijer said.
“Verizon Business Assistant has been designed to alleviate some of that pressure by automating routine customer interactions using AI. It also addresses an increasing customer demand—particularly from younger generations—for easy digital tools to communicate with businesses on simple matters.”
Meijer added that the tool allows small business owners to focus on growth while ensuring customers feel valued and connected.
