ServiceNow, a leading AI platform for business transformation, has confirmed plans to invest $1.5 billion (£1.15 billion) into its UK operations over the next five years. This investment will fuel the company’s growth by expanding office space and significantly increasing its workforce beyond its current 1,000 employees.
The announcement, made during the International Investment Summit hosted by Prime Minister Keir Starmer, underscores ServiceNow’s commitment to AI innovation in the UK.
The company will also expand its London and Newport data centers, integrating Nvidia GPUs to support local processing of large language models (LLMs) and launching skills programs to reach 240,000 UK learners by 2027. This initiative aligns with ServiceNow’s goal of enhancing the UK’s AI capabilities and providing new opportunities for career growth.
Bill McDermott, ServiceNow’s Chairman and CEO, stated, “Our investment accelerates the UK’s push to put AI to work, empowering people, enriching experiences, and strengthening societal bonds. Together, ServiceNow and our customers across the UK are delivering a future where technology benefits everyone.”
ServiceNow’s AI platform, which connects people, processes, data, and devices, is already used by 85% of the Fortune 500 and over half of the FTSE 100. In the UK, its clients include BT Group, Aston Martin Aramco Formula One Team, and various public sector organizations such as the NHS and the Department for Work and Pensions.
Rachel Reeves, Chancellor of the Exchequer, hailed the investment as a significant boost for the UK’s tech and AI sector, calling it “a huge vote of confidence” in the country’s economy.
With the AI revolution transforming the workplace, ServiceNow’s new educational initiative, ServiceNow University, aims to upskill the future workforce. In partnership with Northeastern University and local training providers, nearly 30,000 UK learners are already engaged in learning programs aimed at leveraging AI to unlock new career opportunities.
Damian Stirrett, Group Vice President and General Manager, UK and Ireland at ServiceNow, emphasized the need for AI adoption to help British businesses keep pace with rapid innovation and close the productivity gap. The company’s expansion includes plans to grow its employee base and office space to support AI innovation and adoption across the UK.
ALSO READ: VERIZON BUSINESS BOOSTS PARTNER SALES WITH NEW DIGITAL AGENT
Additionally, ServiceNow has made a significant social impact, contributing nearly $1 million in grants to UK charitable and sustainability projects. The company plans to donate a further $1.5 million to local non-profits over the next five years.
This major investment comes at a time when 85% of UK businesses plan to increase their AI spending, according to ServiceNow’s AI Maturity Index, developed with Oxford Economics. By expanding its computing capacity and workforce, ServiceNow is positioning itself as a key player in the UK’s AI-driven future.
