Cisco has announced a strategic partnership with Mistral AI to optimize its investments and enhance productivity through advanced artificial intelligence. The collaboration is set to revolutionize Cisco’s renewal proposal process by integrating structured and unstructured data from over 50 sources.
The technology giant highlighted that this integration will streamline the renewal process, offering real-time sentiment analysis, intelligent automation, and personalized recommendations—all designed to align with customer outcomes and key performance indicators (KPIs).
By automating these critical tasks, the AI-powered Renewals Agent will enable Cisco to focus more strategically on customer engagement, ultimately driving higher satisfaction, retention, and business growth. According to the company, the tool could reduce the time spent on renewal proposals and customer interaction preparations by up to 20%.
Liz Centoni, Cisco’s Executive Vice President and Chief Customer Experience Officer, emphasized the importance of the partnership, stating:
“Mistral AI is a critical partner for Cisco Customer Experience (CX) as we build towards an Agentic-AI-Led future. In addition to cutting-edge AI technology, Mistral AI shares our mission to put the customer at the center of everything we do. The AI Renewals Agent is an important milestone and the first of many innovative solutions that we’re going to build together.”
Centoni also noted the impact on Cisco’s workforce, adding that the AI-powered solution simplifies operations and reduces friction in employees’ roles.
Arthur Mensch, CEO of Mistral AI, echoed the sentiment, calling the partnership a major step forward in leveraging AI for customer success.
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“This announcement marks another significant milestone in our strategic partnership with Cisco. It demonstrates how GenAI can enhance access to rich and complex information sources, deliver critical value to Cisco’s customers and ecosystem, and save considerable time for all stakeholders involved.”
Mensch also credited Cisco’s engineering teams for their role in making this AI-driven transformation a reality.
As AI continues to reshape customer experience strategies, the Cisco-Mistral AI collaboration signals a broader industry shift toward automation and intelligent engagement.
