Avaya, a renowned provider of customer experience solutions, has announced the launch of its reimagined professional services, now known as Avaya Customer Experience Services (ACES). This enhanced offering integrates artificial intelligence (AI), cloud and digital technologies to deliver improved business outcomes and simplify communications and collaboration for customers.
Recognizing the pivotal roles of AI and cloud technology in optimizing operations and enhancing customer experiences, businesses often face challenges in deploying and integrating these technologies due to a shortage of specialized talent and the rapid pace of AI advancements.
READ ALSO: Qatar Stock Exchange Launches Advanced Trading Platform in Pursuit of Investment Hub Status
To address these challenges, ACES provides a comprehensive solution that accelerates the cloud journey for clients, enabling them to innovate without disruption. By combining existing voice-based customizations with the full value of AI and cloud capabilities, ACES guides clients through their digital transformation journeys while ensuring business continuity.
