East and North Hertfordshire NHS Trust has announced the launch of Enquire, a new intelligent virtual assistant powered by IBM Watson Assistant on IBM Cloud, to support its human resources team’s ability to handle queries from its 6500 staff.
Enquire has been created specifically for East and North Hertfordshire NHS Trust to alleviate the administrative workload of Human Resources employees, freeing up their time for more complex, value adding tasks, while providing a 24-7 support service for all staff.
According to the report, enquire has been designed to continuously improve its ability to satisfy employee requests. Any unresolved queries will be considered for inclusion in ongoing upgrades, further expanding the scope of employee needs it can accommodate.
Speaking on the launch, Thomas Pounds, chief people officer at East and North Hertfordshire NHS Trust, said: “It is really important that our staff have instant access to the information they need at a time that suits them. Enquire has been designed and built to do exactly that.
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He added that, “It will not only provide 24/7 support to our key frontline staff, but means that our HR department can focus on work that provides greater value for the organisation. We look forward to making further developments to Enquire based on the needs of our workforce.”
Also commenting, Kate Robinson, Managing Director, IBM Technology, UK & Ireland said: “The NHS is one of the UK’s most critical institutions and has faced growing pressure in recent years as a result of the pandemic and staff shortages.
“We are proud to have developed this innovative resource in collaboration with East and North Hertfordshire NHS Trust to help alleviate pressure on the HR team and enable them to provide an even greater level of support for the hard-working staff of the Trust.
“We look forward to continuing to help NHS organisations across the country to address key challenges and deliver the best care possible by leveraging the power of modern technologies such as AI, automation and hybrid cloud.”
He added that, “It will not only provide 24/7 support to our key frontline staff, but means that our HR department can focus on work that provides greater value for the organisation. We look forward to making further developments to Enquire based on the needs of our workforce.”
Also commenting, Kate Robinson, Managing Director, IBM Technology, UK & Ireland said: “The NHS is one of the UK’s most critical institutions and has faced growing pressure in recent years as a result of the pandemic and staff shortages.
“We are proud to have developed this innovative resource in collaboration with East and North Hertfordshire NHS Trust to help alleviate pressure on the HR team and enable them to provide an even greater level of support for the hard-working staff of the Trust.
“We look forward to continuing to help NHS organisations across the country to address key challenges and deliver the best care possible by leveraging the power of modern technologies such as AI, automation and hybrid cloud.”
He added that, “It will not only provide 24/7 support to our key frontline staff, but means that our HR department can focus on work that provides greater value for the organisation. We look forward to making further developments to Enquire based on the needs of our workforce.”
Also commenting, Kate Robinson, Managing Director, IBM Technology, UK & Ireland said: “The NHS is one of the UK’s most critical institutions and has faced growing pressure in recent years as a result of the pandemic and staff shortages.
“We are proud to have developed this innovative resource in collaboration with East and North Hertfordshire NHS Trust to help alleviate pressure on the HR team and enable them to provide an even greater level of support for the hard-working staff of the Trust.
“We look forward to continuing to help NHS organisations across the country to address key challenges and deliver the best care possible by leveraging the power of modern technologies such as AI, automation and hybrid cloud.”
