Lebanon’s General Directorate of General Security has launched Ma’ak, a new digital platform developed in partnership with BLOM Bank and Mastercard to enable citizens to access selected government security services and make payments online.
The platform gives users secure digital access to residency permit renewals, entry visa applications and certificate requests, with passport renewal to be added soon. Payments can be made online with local or international cards through Mastercard Gateway, which runs on Mastercard’s Merchant Cloud acceptance framework and offers fraud protection, authentication and tokenization.
Ma’ak was developed with Lebanese firm Pro IT Solutions and French AI and data science company Intelligencia, in coordination with General Security teams.
READ ALSO: ITU RE-ELECTS DOREEN BOGDAN-MARTIN AS SECRETARY-GENERAL FOR SECOND TERM
Major General Hassan Choukeir of the General Directorate of General Security said: “At the General Directorate of General Security, we remain committed to continuously developing and enhancing our services and to making procedures easier for citizens, guided by our national responsibility and our enduring commitment to providing modern public services worthy of the trust placed in us. The launch of our new digital platform, Ma’ak, reflects our determination to make our services—including residency permit renewals, visa applications, and requests for official certificates—more accessible, convenient, and secure. Today, we are taking another important step toward delivering an innovative digital experience and advancing the modernization of General Security services.”
Ali Melhem, General Manager of Pro IT Solutions, and Dr. Yehia Taher, General Manager of Intelligencia, said: “At Intelligencia/Pro IT Solutions, we design digital services that simplify complex processes and make institutions more responsive to people’s needs. We helped develop Ma’ak as a secure platform that brings General Security services within citizens’ reach online. Our expertise in digital transformation and AI solutions positions us to support the next generation of efficient, accessible public services in Lebanon.”
Mohamed Assem, Country Manager for Egypt, Iraq, Lebanon and Syria at Mastercard, said: “Governments play a critical role in shaping inclusive and connected economies. At Mastercard, we work with government entities worldwide as a technology provider and collaborator on digitalization initiatives. Together with BLOM Bank and the General Security Directorate, we are helping support secure digital payment experiences for users accessing essential government services in Lebanon.”
Saad Azhari, Chairman and General Manager of BLOM Bank, said: “At BLOM Bank, we are proud to build on our longstanding collaboration with the General Directorate of General Security. Today, together in collaboration with Mastercard, we are taking this partnership a step further by supporting the digitalization of General Security services and enabling secure, seamless online payments through the new electronic platform, ultimately contributing to the advancement of Lebanon’s e-Government ecosystem.”
