Safaricom PLC, Kenya’s leading telecommunications provider, announced today that it has surpassed 50 million customers on its mobile network, marking a historic milestone in its 25-year journey. The company expressed profound gratitude to its customers, attributing this achievement to the trust, loyalty, and partnership of the Kenyan people.
From its launch in 2000 with just 17,000 customers, Safaricom has grown into a cornerstone of Kenya’s digital landscape, reflecting the nation’s spirit of innovation and resilience. As the company approaches its silver jubilee in October 2025, CEO Peter Ndegwa reaffirmed Safaricom’s commitment to driving progress and creating transformative solutions for its customers.
“This milestone is more than a number—it’s a celebration of the Kenyan people who have made us part of their lives,” Ndegwa said. “We are recommitted to being a force for good, continuously innovating to meet the needs of our customers and communities.”
READ MORE: ZEDARA AI SOVEREIGN CLOUD LAUNCHES IN KENYA, IMPROVING DIGITAL TRANSFORMATION
Safaricom’s growth has been fueled by initiatives like #SambazaFuraha and #MPESASokoni, which have deepened customer engagement and brought services closer to communities. The company’s M-PESA platform, a global leader in mobile money, continues to empower millions, driving financial inclusion across Kenya.
Customers and stakeholders took to social media to celebrate the milestone, with #50MCustomers1Network trending nationwide. Safaricom extended heartfelt thanks to its customers, calling them “the heart of the Safaricom family.”
As it looks to the future, Safaricom pledges to continue transforming lives through innovative services and community-focused initiatives, solidifying its role as a catalyst for Kenya’s progress.
