Plum, a health insurance startup based in Bengaluru, has launched a new AI-powered tool called PolicyGPT. This tool aims to educate customers about their policies by using a chatbot that converses with them in natural language. The chatbot is created using OpenAI GPT-3 architecture, which is a deep learning-based language model that generates human-like text and code. It has access to user policy details and general knowledge about health insurance, with the primary goal of educating users about their policy.
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Plum’s Chief Technology Officer and Co-founder, Saurabh Arora, believes that tools like PolicyGPT can revolutionize the insurance industry. The service aims to bridge the gaps that insurance companies currently face in terms of customer service and response time. Insurance is a complex world to navigate, particularly for employees who find it difficult to read through and understand the policy document.
